Here's how it works in practice: Email sorting: AI reads through your inbox, categorises everything as "urgent," "routine," or "spam," then shows you the decisions for a quick thumbs up or down before taking action. Content creation: AI writes three different marketing emails, then waits for you to pick the best one and hit send. You're not writing from scratch, but you're still the creative director. Customer support: AI analyses a complaint, suggests three possible responses, and highlights which one it thinks is best. The human agent reviews, maybe tweaks the tone, then approves it. For low-stakes stuff (sorting emails, basic scheduling), AI runs solo. For medium-stakes decisions (customer responses, content posting), it prepares options and asks for approval. For high-stakes situations (refunds, firing customers, strategic decisions), it just provides analysis and lets humans drive. The sweet spot is AI handling 80% of the grunt work whilst humans focus on the 20% that requires judgement, creativity, or relationship management. The bottom line: It's not AI versus humans - it's AI amplifying human decision-making by doing the prep work and serving up the best options.
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